Privacy Policy

Privacy Policy 

Effective Date: [01 December 2025]
Website: VallartaByOwners.com (the “Site”)
Operated by:  VallartaByOwners (“Company”, “we”, “us”, “our”)
Contact: info@vallartabyowners.com

1) Overview

This Privacy Policy explains how we collect, use, store, and share information when you visit VallartaByOwners.com, create an account, submit forms, purchase our services, or otherwise interact with us online (collectively, the “Services”).

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

2) Who We Are

VallartaByOwners is an international online platform offering real estate advertising and related services primarily for properties located in Puerto Vallarta and the Bay of Banderas region (Mexico). We are an advertising and platform service — we are not a party to any real estate transaction between users.

3) Information We Collect

A) Information You Provide

We may collect information you provide directly, including:

  • Name

  • Email address

  • Phone number

  • Property-related information you submit (e.g., address/location area, description, photos, price, listing details)

  • Account credentials (if you create an account)

  • Billing information necessary to process payments (note: payment card details are processed by our payment provider, not stored by us)

  • Communications you send to us (emails, contact forms, support requests)

B) Information We Collect Automatically

When you use the Services, we may automatically collect:

  • Device and Usage Data: IP address, browser type, device identifiers, pages viewed, time spent, referring pages, clicks and interactions.

  • Cookies & Similar Technologies: to remember preferences, enable site functions, improve performance, and measure marketing/traffic.

C) Information From Third Parties

We may receive information from third parties when you use integrations or services such as:

  • Payment processors (e.g., Stripe) for payment confirmation, fraud prevention, chargeback handling

  • Analytics providers (e.g., Google Analytics) to understand website traffic and improve the Services

  • Email/communication tools (e.g., SMTP provider) to deliver transactional emails

4) How We Use Your Information

We use your information to:

  • Provide and operate the Services (accounts, listings, inquiries, support)

  • Process payments and deliver purchased services

  • Communicate with you (service messages, confirmations, support)

  • Improve and protect the Site (debugging, security, fraud prevention)

  • Understand usage trends and optimize user experience

  • Comply with legal obligations and enforce our terms

5) How We Share Your Information

We do not sell your personal information.

We may share information only as needed:

  • Service Providers: hosting, payment processing, customer support, email delivery, analytics, security tools.

  • Legal & Compliance: if required by law, regulation, court order, or to protect rights and safety.

  • Business Transfers: if we undergo a merger, acquisition, restructuring, or sale of assets (information may be transferred as part of that process).

6) Public Content and Listings

If you create a listing or post content intended to be public (e.g., property photos, descriptions, contact methods you choose to display), that information may be visible to other users and may be indexed by search engines depending on your settings and the nature of the content.

Please avoid posting sensitive personal information in public listing areas.

7) Payments

Payments are processed by third-party payment processors (for example, Stripe). We do not store your full payment card details. Payment providers may collect and process your information according to their own privacy policies.

8) Cookies and Analytics

We use cookies and similar technologies to:

  • Keep the site functioning properly

  • Remember preferences

  • Understand traffic and performance

  • Measure marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may affect parts of the site.

9) Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

10) Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide the Services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

11) Your Choices and Rights

Depending on your location and applicable laws, you may request to:

  • Access, correct, or update your personal information

  • Request deletion of certain personal information (subject to legal/operational limits)

  • Opt out of marketing emails (via the unsubscribe link or by contacting us)

To request changes or deletion, contact: info@vallartabyowners.com

12) International Users 

We operate as an international online platform. Our Services may be accessed by users in multiple jurisdictions. Information may be processed and stored in jurisdictions where our service providers operate. Data protection laws may differ from those in your home jurisdiction.

13) Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

14) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Effective Date” at the top. Continued use of the Services after changes means you accept the updated policy.

15) Contact Us

If you have questions about this Privacy Policy or your information, contact:
info@vallartabyowners.com